Privacy Policy
How we collect, use, and protect your information when you use luzanagroup.com. Last updated October 1, 2026.
Privacy at a glance
Your information, handled with care.
We collect only what we need to help you, we use it only for the work you ask us to do, and we never sell it. Here is exactly how that works.
What we collect
The details you share when you reach out: your name, email, phone number, and message. If you request a consultation, we also keep notes on the coverage you are looking for.
How we use it
To answer your questions, prepare quotes, place coverage with a carrier, and service the policies you ask about. If you opt in, we may call or text you about your request.
Your choices
Ask us anytime what we hold about you, request corrections, or ask us to delete it. Call 786-728-7285 or email support@luzanagroup.com and we will take care of it.
Details
The policy in full
Who we are
Luzana Group LLC is an independent insurance agency located at 2337 Robin Rd, West Palm Beach, Florida 33409. You can reach us at 786-728-7285 or support@luzanagroup.com. This policy explains how we handle information you share through our website, luzanagroup.com, or with our team directly.
Information we collect
When you submit our contact form, we receive your name, email address, phone number, and the message you write. When you call or email us, we keep a record of that conversation. If you request a consultation, we collect what you tell us about the coverage you need, which may include your age, family status, and basic details relevant to a quote. Like most websites, we also collect technical data such as browser type, device, and pages visited, as described in the cookies section below.
How we use your information
We use your information to respond to your questions, prepare quotes, place coverage with insurance carriers, and provide ongoing service for policies you ask us to help with. If you check the consent box on our form, we may call, text, or email you about your request and related options.
How we share your information
We share your information only as needed to do the work you asked for: with insurance carriers you are considering or insured with, and with the technology providers who host our website and email. We never sell your personal information, and we do not share it for advertising.
Cookies and analytics
Our website uses cookies to remember your preferences, and analytics tools to understand how visitors use the site. You can control or delete cookies through your browser settings at any time, and the site will keep working without them.
How we protect your information
We store your information on systems with reasonable technical and organizational safeguards, and we limit access to team members who need it to serve you. We keep your information only as long as necessary for the purposes in this policy and applicable record-keeping requirements.
Your rights and choices
You can ask us to show you the information we hold, correct anything that is wrong, or delete it where we are not required to keep it. You can also opt out of marketing messages at any time. Residents of certain states have additional rights under state privacy laws; call 786-728-7285 or email support@luzanagroup.com to use any of these rights.
Children
Our website is intended for adults and is not directed at children under 13. We do not knowingly collect information from children.
Changes to this policy
If we update this policy, we will post the new version on this page with a revised date.
Contact us
Questions about this policy? Call 786-728-7285, email support@luzanagroup.com, or write to us at 2337 Robin Rd, West Palm Beach, FL 33409.
